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Artificial stone FAQ

1) Q: Where is your factory located?
A: Our factory is located in Foshan and Shuitou.

2) Q: Are you a direct manufacturer & exporter of artificial stone products from China ?
A: Yes, we are the direct manufacturer and exporter of artificial stone products.

3) Q: How to start our business with your company?
A: If you have idea, pls just tell us your inquiry, including the material, size, finishing etc. Then we will quote you’re the prices and also provide other service, like help for arrange the shipping etc.
If you don’t have any idea, tell us your color you like, where you to use, then we will advise something to you. You also can visit our website(www.panshengstone.com ) to choose the color and style you want.

4) Q: Can you offer us what is delivery time estimated
A: It is according to your quantity. But usually, the delivery time is around 15 days after receiving the deposite.

5) Q: Which forms of payment do you accept?
A: We accept TT,  (Telegraphic Transfer) and irrevocable L/C at sight

6) Q: How to ship the cargos from the factory to the destination?
A: We have cooperated shipping company that can carry your cargos to the destination.

7) Q: How do I obtain samples?
A: We can provide free sample for you by courier DHL, UPS, FEDEX and TNT. But as the company’s regulation, we don’t charge the delivery cost for new clients. You should use your own account or pay the freight before sending our the samples.

8) Q: May I inspect the quality before the shipping?
A: Yes, we welcome all clients to inspect the quality here in our factory before shipping.

9) Q: Is it possible to keep cargos as same color as sample?
A: It is hard. Caused the artificial stone is made by mixed materials. The color will be a little different for each production.

10) Q: Where is your main market?
A: Our products are popular in Brazil, USA, Canada, Germany ,UK, Spain, Portugal, France, angola, Cyprus, Malaysia and etc.

Artificial stone(Marmoglass,nanoglass,Crystallized compsite,Quartz stone,Artificial Marble ) FAQ & Client's Notice